Course Overview:
The generation gap used to be about "us" and "them." Now it's "us" and the Veterans, the Boomers, the Xers or the Nexters. In the last 50 years that four distinct generations have emerged and are working with each other every day. Differing perceptions and values have the potential to cause workplace conflicts that hinder productivity at every level if they aren't understood and managed. Participants in this course will learn the defining events of each generation. They will learn how to bridge the generation gaps and to use diversity to build stronger relationships, teams and departments.

The course includes the following:

• Understand how perception affects communication
• Learn the impact of the Information Age on work
• Identify the four generations
• Communicate with other generations
• Motivate each generation
• Create stronger departments and teams through diversity