Course Overview:
It's not what you say; it's how you say it.  Effective feedback is dependent on the sender understanding the impact of how they deliver the message. The words you choose and the way you deliver your message can create inspired, productive employees or it can destroy morale, relationships and motivation.

Using current employees that are exceeding your expectations as a working model, you will learn and practice the elements of positive feedback that turn generic praise into a motivational tool. Using current employees that are not performing up to standard as your working model, you will learn and practice corrective feedback techniques that stop undesired behavior, keep your relationship with the employee intact and increase his/her motivation. You will leave training, with the ability to praise those who are positively impacting the bottom line and to change the behavior of those who are not, immediately!

Course objectives: 

• Apply standards to feedback

• Learn, practice and give positive feedback

• Learn, practice and give corrective feedback