Course Overview:
Successful teams understand that tools help create structure and save time. They assist in clarifying priorities, improving processes, making decisions and building supportive relationships. The tools in this course can be taught individually or in specific combinations to meet the needs of your team.

The course includes the following:

• Plan Do Check Act Cycle
• Brainstorming (Affinity Diagrams and Nominal Group Technique)
• Cause and Effect Diagram
• 5 Whys
• Process Maps and Flow Charts
• Force Field Analysis
• Priority Matrix